AI & software projects
Selected engagements framed as problem, approach and outcome — anonymised by default, named only where a client has agreed.
Claim status chatbot for an insurance platform
Problem
Customers of an insurance claims platform had to call or log in just to ask "where's my claim", tying up staff time on questions the claim record could already answer.
Approach
Built a conversational assistant with dual-mode authentication and a web front end, deployed as coordinated services behind a gateway so it can answer plain-language status questions without a phone call or a login.
Outcome
Verified across four user roles and eleven real claims in structured acceptance testing, giving customers a plain-language status answer on demand instead of a support queue.
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